I have a motto I follow in life - "It never hurts to ask." This motto has saved me a lot of money (remember my sweet Old Navy deal after Christmas?).
I also do not hesitate to contact a manufacturer when I am dissatisfied with a product. This usually results in a coupon to replace the item for free. For example, I opened a pack of Kraft singles last month to find every slice w/ mold on it. They were awesome and sent me a coupon right away to replace it.
I have now applied this concept to dealing with Josiah's toys. We had used some of his birthday money to buy the Leap Frog Tag Junior for him in September. It was great timing for our car trips back and forth to Michigan. He loves reading and it is nice for him to read on his own occasionally. A little over a month ago, I had purchased a new book for him. A day later, his Tag Junior unit just stopped working. What's a mom to do?
Contact the manufacturer, that's what! I emailed Leap Frog and explained my dilemma and sought out advice on how to fix Josiah's unit. They replied with a couple of ideas. I tried these, but to no avail. Leap Frog generously offered to replace Josiah's Tag Junior with a brand new one - even though it is past their warranty period! They made an exception. I had some steps to follow to receive it - one of which was to scan my receipt. Of course, I no longer had this. I did happen to get it at Toys R Us and used my rewards card. I found the purchase on my account and provided that as proof of purchase. Leap Frog immediately sent out the new unit! We got it today.
Thanks, Leap Frog, for your A++ customer service! This mom won't forget it!
And remember, it never hurts to ask!
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